Effective date: October 23, 2025
1. Shipping Regions & Carriers
We ship to addresses in: [List countries/regions — e.g., Pakistan, USA, UK, EU]. We use carriers including [carrier names — e.g., DHL, FedEx, USPS, local courier] depending on destination.
2. Processing Time
- Orders are typically processed within 1–3 business days (excluding weekends and holidays).
- Custom or pre-order items may take longer; lead times will be shown at product checkout.
3. Shipping Methods & Delivery Time
- Standard Shipping: 4–10 business days (domestic) / 10–20 business days (international) — adjust by region.
- Express Shipping: 1–3 business days (domestic) / 3–7 business days (international).
Actual delivery times depend on destination, carrier, customs clearance, and local postal services.
4. Shipping Costs
- Shipping cost is calculated at checkout based on weight, dimensions, destination and chosen shipping method.
- Free shipping promotions will be explicitly noted and subject to terms (e.g., minimum order).
5. Order Tracking
- Once shipped, we will email a tracking number and carrier details. Use the tracking link to view status.
- If tracking shows delivered but you haven’t received the package, contact us immediately.
6. Customs, Duties & Taxes
- For international orders, customs duties, import taxes or brokerage fees may apply. These are the recipient’s responsibility unless stated otherwise.
- Delivery may be delayed for customs processing.
7. Address Changes & Failed Deliveries
- Please ensure your shipping address is accurate. Requests to change address after order placement may not be possible.
- If delivery fails (wrong address, recipient unavailable), returned parcels may incur re-shipping fees.
8. Lost or Stolen Packages
- If tracking indicates delivery but package is lost or stolen, contact the carrier and us. We will assist with claims; reimbursements are subject to the carrier’s investigation and our lost-package policy.
9. International Restrictions
10. Contact
- Some products may be restricted from shipping to certain countries. If an order cannot ship due to restrictions, we will notify you and cancel the order.
Shipping questions: Support@lineretail.store.
